DOCS RCM LLC

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Privacy Policy

Privacy Policy for DOCSRCM

Effective Date: 02/04/2026
Last Updated: 02/04/2026

DOCSRCM (“Company,” “we,” “us,” or “our”) provides healthcare administrative services, including medical billing, revenue cycle management, credentialing, and back-office support for healthcare providers. We are committed to protecting the privacy and security of personal information belonging to our clients, their staff, and visitors to our website.

This Privacy Policy explains how we collect, use, and safeguard your information and outlines your rights regarding your data. We comply with applicable laws, regulations, and industry standards.

1. Scope

This Privacy Policy applies to all personal information collected or processed by DOCSRCM, including:

  • Healthcare providers and organizations using our services
  • Individuals contacting us through our website
  • Business partners, vendors, and contractors
  • Website visitors at https://docsrcm.com

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name, email address, phone number
  • Practice or company name
  • Any information submitted through forms, emails, or service inquiries

Technical & Usage Data

  • IP address
  • Browser type and device information
  • Pages visited, time spent, and referring URLs
  • Cookies and analytics data

3. How We Collect Information

We collect information through:

  • Website forms (contact forms, audit requests, service inquiries)
  • Direct communication (email, phone calls)
  • Client onboarding and service agreements
  • Automated technologies (cookies and analytics tools)

4. How We Use Your Information

We use collected data to:

  • Provide and manage our services
  • Respond to inquiries and service requests
  • Communicate service updates and important notices
  • Improve website functionality and user experience
  • Maintain internal records and compliance
  • Ensure security and prevent fraud

5. SMS Messaging & Consent

By providing your phone number, you consent to receive SMS communications from DOCSRCM related to services, updates, and notifications.

  • Message frequency may vary (approximately 2–4 messages per month)
  • Message and data rates may apply

Opt-Out:
You can opt out at any time by replying STOP or UNSUBSCRIBE to any message.

Support:
Reply HELP or contact us at sales@docsrcm.com

Important Disclosure:

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
  • Text messaging originator opt-in data and consent will not be shared with any third parties.
  • We may share necessary information with service providers (such as messaging platforms and carriers) solely for the purpose of delivering SMS services.

6. HIPAA & Sensitive Information

Our website is not intended for the transmission of Protected Health Information (PHI).

  • Do not submit PHI through website forms or SMS
  • Clients must use secure, HIPAA-compliant communication channels for sensitive data

DOCSRCM is not responsible for PHI submitted through non-secure channels.

7. Disclosure of Personal Information

We do not sell, rent, or share personal information for marketing purposes.

We may share data only in the following cases:

  • Service Providers: Trusted vendors assisting with hosting, analytics, communications, or operations
  • Legal Requirements: When required by law or to protect our rights

All partners are required to maintain confidentiality and data security.

8. Cookies & Tracking Technologies

We use cookies to:

  • Enhance user experience
  • Analyze website performance
  • Improve services

You can manage or disable cookies through your browser settings.

9. Data Security

We implement appropriate safeguards, including:

  • Secure servers and infrastructure
  • Restricted access to sensitive data
  • Encryption and security protocols
  • Regular monitoring and updates

However, no method of transmission over the internet is 100% secure.

10. Data Retention

We retain personal information only as long as necessary for:

  • Service delivery
  • Legal and regulatory compliance
  • Business operations

Data is securely deleted or anonymized when no longer required.

11. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from children.

12. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Object to or restrict processing

To exercise your rights, contact us using the details below.

13. California Privacy Rights (CCPA)

California residents may request:

  • Disclosure of collected personal data
  • Deletion of personal data

Requests can be made via email at sales@docsrcm.com. We will respond within 45 days.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in legal requirements
  • Updates to our services or practices

Updates will be reflected by the “Last Updated” date. Continued use of our website indicates acceptance of the updated policy.

15. Contact Us

For any questions regarding this Privacy Policy or your data, please contact:

Email: sales@docsrcm.com at:
Email: sales@docsrcm.com

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